Refund Policy

1. Overview

This Refund Policy explains the conditions under which refunds may be requested for Elite Player access plans.

Elite Player provides digital access-based software services for compatible devices.

By purchasing any plan, you agree to this Refund Policy.

2. General Policy

All purchases are considered final once completed, except in specific cases described in this policy.

We recommend users carefully review all service details before making a payment.

3. Eligible Refund Cases

Refund requests may be considered only in the following situations:

  • Duplicate payment made accidentally
  • Technical issue preventing activation that cannot be resolved by support
  • Incorrect billing or payment processing error

All refund requests are subject to verification and approval.

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after purchase
  • User device incompatibility not disclosed before purchase
  • Failure to use the service after activation
  • Issues caused by third-party services or external sources
  • Violation of Terms and Conditions

5. Digital Service Policy

Elite Player provides digital access-based services.

Once access is activated, the service is considered delivered and in use.

Due to the nature of digital services, refunds after activation are generally not supported unless a verified technical issue exists.

6. Refund Request Process

To request a refund, users must contact support with:

  • Registered email address
  • Payment proof or transaction ID
  • Detailed description of the issue

Refund requests must be sent to:

Email: support@eliteplayer.live

7. Processing Time

If approved, refunds will be processed to the original payment method.

Processing time depends on the payment provider and may take 5–10 business days.

8. Subscription and Plans

Elite Player offers different access plans including monthly, semi-annual, annual, and lifetime options.

All pricing and plan details are clearly displayed before purchase.

Users are responsible for selecting the correct plan before completing payment.

9. Fraud and Abuse

We reserve the right to reject refund requests in cases of suspected fraud, abuse, or violation of our Terms and Conditions.

10. Changes to This Policy

We may update this Refund Policy from time to time.

Any updates will be posted on this page with a revised date.

11. Contact Information

For refund-related queries:

12. Organization Information

  • Organization Name: POSITION
  • Owner: Akash Kundu
  • Address: 584/B-6, Basement, Janpath Market, Lucknow, Uttar Pradesh 226001, India